Special offer : Spend £60.00 and over for a FREE DELIVERY to one address
Our current standard delivery charge is £6.99 to one single address. We are currently giving our customers an extra special deal on delivery charges, Spend £60.00 for a FREE DELIVERY to one address
How our Delivery Service works,
We use APC couriers who operate a Monday to Friday service (no weekends) only to most UK Mainland destinations.
I will explain how our order system works, firstly we make every item in-house.
1: All daily online orders placed up to midnight are collected & processed for next day dispatch or for each customers specified delivery day.
2: They are handmade, packed and dispatched the same day via APC EastKent our courier service.
3: Currently we to allow 2 days for transport due to current weather and rail disruptions, however 95% arrive next day!
4: During extra busy times just allow an extra day if possible.
5: If you can do so, add a safe place for your parcel to be left if you arent going to be available to take delivery.
6: We then send you your tracking information to enable you to track your parcel as it travels with a telephone number linking to your local delivery hub.
7: Finally, don't forget to check your parcel, water your plants if they are a little dry, & contact us immediately if there are any problems.
Delivery Exemptions due to huge increase in Fuel charges
Scottish Lowlands These are charged at a special increased rate provided by our couriers. you can estimate your delivery charges at checkout before committing to a purchase.
Highland and Islands For deliveries to the Highlands of Scotland. Isle of Man, Isle of Wight, Channel Islands, Northern & Southern Ireland. -We use Hermes (Evri) Parcel Service, they take a little longer and they wont let us include plants but their delivery charges are reasonable. Please ask for a quote, include your postcode and we will provided one asap.
Issues or Returns
Please check your order as soon as it arrives and water the plants if required If you experience any delivery problems, call us immediately on: 01843 832374 or our mobile (07866) 261476 If your order has to be returned for any reason please complete the Returns form shown at bottom of page.